Shipping policy
Shipping Policy
Getting Your New Furniture Home
At Direct Furniture Outlet, we keep things simple. Whether you're just around the corner or further afield, we'll get your furniture to you as quickly and safely as possible.
Please Note
At this stage, we only deliver to metro areas in the North Island of New Zealand.
If you have a rural delivery address or are unsure whether we service your area, please contact us before placing your order.
๐ Click & Collect โ FREE
Pick up your order from our warehouse:
Direct Furniture Outlet
43 Ford Road
Onekawa, Napier
Store Hours
Monday to Friday: 10.00am โ 4.00pm
Saturday: 9.00am โ 1.00pm
Sunday: Closed
We'll let you know as soon as your order is ready for collection.
If you're collecting outside of these hours, please contact us and we'll do our best to accommodate where possible.
Delivery Pricing
Delivery charges are automatically calculated at checkout based on your postcode.
๐ Napier / Hastings / Havelock Delivery โ $85
1-2 business days
Includes Napier, Taradale, Greenmeadows, Clive, Hastings, Flaxmere, Havelock North and surrounding areas.
๐ Extended Hawke's Bay Delivery โ $160
3-5 business days
Includes Central Hawke's Bay areas such as Waipawa, Waipukurau, Otฤne, Takapau, Ongaonga and surrounding districts.
๐ Coastal Hawke's Bay Delivery โ $199
3-5 business days
Includes Waimฤrama, Porangahau, Blackhead Beach, Pourerere Beach, Kairakau Beach and surrounding coastal communities.
๐ North Island Metro Delivery โ $199
3-5 business days
Includes Auckland, Hamilton, Tauranga, Rotorua, Taupล, New Plymouth, Palmerston North, Wellington, Wairoa, Mahia and most major North Island centres.
๐ Remote North Island Delivery โ $265
5-8 business days
Includes Whangฤrei, Gisborne, Coromandel, Whitianga, Tairua, Pauanui and other remote locations.
Our Delivery Partner
We proudly work with Efficient Movers & Storage to deliver your furniture.
They may be a little old school (which we love), so while there is no live driver tracking, they are exceptionally good at getting your furniture to you safely and promptly.
Order Processing
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You will receive an order confirmation email shortly after placing your order.
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If you don't receive one, please check your junk mail or contact us, as an incorrect email address may have been entered.
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Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
Most deliveries are exceptionally prompt, however delivery times can vary depending on your location and delivery schedules.
Because our freight partners don't provide live tracking, we're unable to give precise delivery times.
If you have not received your delivery, or confirmation of a delivery date, within 10 working days, please give us a call on 06 280 6005.
Please include your order number in any correspondence so we can help you as quickly as possible.
If you live out in the sticks, allow a little extra time. Good things are worth waiting for!
Need Help?
Not sure which delivery zone you fall into?
๐ Call us on 06 280 6005 or send us a message and we'll be happy to help.