🚚 Delivery – The DFO Way
Yes, we deliver. No, we won't biff it over your fence.
We're based in Napier, Hawke's Bay, and deliver to metro areas throughout the North Island. So whether you're in Auckland, Wellington, Tauranga or somewhere in between, we've got you covered.
📍 Where We Deliver
Our furniture flies (well, trucks) out to:
Hawke's Bay Local Legends
Napier, Hastings and Havelock North – generally within 1-2 business days.
Extended Hawke's Bay
Waipawa, Waipukurau, Otāne, Takapau and surrounding areas – usually 3-5 business days.
Coastal Hawke's Bay
Waimārama, Blackhead, Pourerere Beach, Kairakau Beach and surrounding coastal communities – usually 3-5 business days.
North Island Metro Areas
Auckland, Hamilton, Tauranga, Rotorua, Taupō, New Plymouth, Palmerston North, Wellington, Wairoa, Mahia and most major North Island centres – typically 3-5 business days.
Remote North Island Areas
Whangārei, Gisborne, Coromandel, Whitianga, Tairua, Pauanui and other remote spots – generally 5-8 business days.
South Island 😢
It's not that we don't like you, it's just that our trucks don't like ferries. Frankly, it costs more than some of our clearance furniture to get it there! So for now, we only deliver to the North Island.
Got a rural address or live out in the sticks? Flick us a message before ordering. We may still be able to help, but it could cost you an arm and half a leg.
💰 Delivery Pricing
Your delivery charge is automatically calculated at checkout based on your postcode.
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Napier / Hastings / Havelock – $85
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Extended Hawke's Bay – $160
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Coastal Hawke's Bay – $199
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North Island Metro Areas – $199
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Remote North Island Areas – $265
🚛 Our Delivery Partner
We use Efficient Movers & Storage as our trusted freight partner.
These guys are a little old school. No fancy tracking apps or satellite maps, but they're exceptionally good at getting your furniture delivered safely and promptly.
If you haven't heard from us or received your goodies within 10 working days, give us a call on 06 650 1387 and we'll track things down.
📦 How North Island Deliveries Work
The Efficient crew gather a few orders together before loading up the truck and tiki touring around the North Island.
Most metro deliveries arrive within 3-10 working days, depending on where you live. Someone will be in touch to confirm your delivery.
Sometimes life happens. Weather, traffic, breakdowns, rogue goats on the road… we'll keep you in the loop.
🚪 Once It's On The Truck...
Please double-check your delivery address before ordering.
Once your order leaves the warehouse, the risk passes to you. We'll deliver to the address provided, and if the details are incorrect and the goods need to come back, a redelivery charge may apply.
Please don't leave your brand-new lounge sitting on the front lawn overnight. If you'd like the team to leave it somewhere specific, pop a note in the delivery notes and they'll do their best to help.
🦸 Delivery Crew Info
Our delivery legends know furniture and treat your new purchase with care.
Standard delivery includes:
- Two delivery legends max.
- A courtesy call before arrival (so you can put pants on).
- Up to two flights of stairs.
- Up to 20 minutes on site.
- No climbing fences, scaling balconies or squeezing trucks down goat tracks.
Need special treatment?
No worries, just let us know. Extra charges may apply for extra drama.
If you're not home or answering your phone during the agreed delivery window, a redelivery charge may apply. Fair's fair.
🏡 Tricky Locations
If your place is a delivery nightmare (tiny alleyways, impossible access or furniture-disappearing black holes), we reserve the right to cancel the delivery.
You're welcome to arrange your own freight, but responsibility passes to you once it leaves our warehouse.
📋 Other Fine Print
- No deliveries to PO Boxes or Parcel Lockers. This is furniture, not fan mail.
- All deliveries require a signature.
- Orders placed on weekends or public holidays will be processed on the next business day.
- If your order is undeliverable after two attempts or 21 days, we may cancel the order and refund it less delivery and handling costs.
🚢 Delays? Blame the Ports, Not Us
We aim for speedy service, but delays do happen. Weather, shipping lines, customs, public holidays and the occasional curveball are all part of life.
We'll keep you updated where we can, but we can't offer refunds for minor delays.
Thanks for rolling with us.